Refund policy

No Return Policy

Thank you for shopping with us! We strive to provide you with the best products and services possible. However, please note that all sales made on our online store are final, and we do not accept returns or exchanges unless the item received is damaged or defective.

We understand that situations may arise where a return is necessary due to an error on our part or a product defect. In such cases, we will gladly provide a replacement or issue a refund, as long as the request is made within 2 days of receiving the order and with unboxing order videos. Please contact our customer support team at nisava1595@gmail.com to initiate the return process.

To be eligible for a return or exchange, the item must be unused and in the same condition as when you received it. It must also be in the original packaging and also send video proof ( opening of package ). Please note that we reserve the right to refuse returns that do not meet these criteria.

We highly recommend reviewing the product descriptions, specifications, and sizing charts carefully before making a purchase to ensure compatibility and satisfaction. If you have any questions or concerns about a product, feel free to reach out to our customer support team for assistance.

We apologize for any inconvenience this policy may cause and appreciate your understanding. Thank you for choosing NISAVA for your shopping needs. We look forward to serving you again in the future!

Sincerely, NISAVA Team